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FAQ's

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General Questions

-What Is The Difference Between Screen Printing And Embroidery?

Both methods are used for embellishing designs or logos to clothing and accessories. Screen printing is a method that uses inks in a stencil method to print images onto clothing. Embroidery uses thread to sew an image into the fabric of items. Screen printing is good for t-shirts and provides a long lasting imprint. Embroidery is generally used on polo shirts and hats and brings depth and dimension to you design or logo. Screen printed images can usually be more detailed than embroidered ones.

-Where Are You Located?

Our headquarters and printing facility are located at 3584 Mercantile Ave, Naples, FL 34104 - about 100 miles from both Miami and Tampa. While we are in beautiful Florida, we ship to the entire continental USA- FOR FREE!

Order Related Questions

-What Are Your Minimums?

There is a 6 piece minimum for both screen printing and embroidery orders. Please note that the more your order the less your price per item will be.

-How Do I Get A Price Quote?

Simply click the “Get a Quote” button next to the selected product. Enter the estimated number of colors in your design, the locations you would like to print, and the total number of items you would like to order in the pop up box. You will then be able to see the price for all the items on the page based on the information you provided. We will show the price for each item in the item category so you can compare prices for each different style or brand.

-What Is The Difference Between The G200 And The G500?

Both are made of 100% cotton and have the same fit and dimensions. The G500 is a 5.5oz shirt and the G200 is slightly heavier at 6.1oz. These are our 2 best selling t-shirts.

-Can I Get A Sample?

We can send a blank shirt or hat sample for you to check the quality, fit, and color at no charge. We do bill these for accounting and inventory purposes, but this will be credited upon returning it or placing an order. Unfortunately, we cannot send a printed or embroidered sample with your design due to the costs involved. We guarantee our printed and embroidered products 100%, so if you are not happy with the final outcome, we will happily reprint or refund your money completely.

-Can I Send You Shirts To Be Printed?

We are sorry, but we cannot print or embroidered items supplied to us.

-Can I Order Multiple Shirt Styles Or Colors With My Design?

Currently our website will not permit ordering more than one shirt style and color per design. However, if you contact us by email at answers@customteesnow.com, or by calling 888-383-4876, we will be happy to assist you in selecting multiple colors or style garments that will work with your design as well as giving you the best volume discount available.

-Can I Add Or Change Sizes to My Order After It Has Been Placed?

You have a very short window to do this. Generally, if you contact us at 888-383-4876 within 24 hours, we can accommodate you. There are no changes available for rush orders.

-Am I Being Charged Sales Tax?

Currently, if you are located in the State of Florida you will be charged 6%. If outside Florida, no tax will be charged at this time. However this is subject to change at any time according to state or federal law.

-How Can I Lower My Price?

The item quantity, number of colors in your design (for screen printing only), number of print or embroidery locations, and the garment brand/style all affect the price. The more garments you order, the cheaper the price will be. Generally white garments are less expensive than colors and are the reason we separate them on the price preview function.

-What Payment Methods Do You Accept?

We accept Visa, MC, Discover and American Express. Purchase orders are accepted from schools and government offices. A faxed copy to 239-262-8909 or email will be required. In some instances, approved credit terms are given to companies who qualify. Call 888-383-4876 or email us at answers@customteesnow.com for more info.

-What happens after I place my order?

Each order is verified by our graphics department within minutes of your purchase and our customer service team to make sure your design will be perfect. Our graphics team looks for common issues like alignment, color contrasting, image sizing and more. They will also make sure the design will look good on the item selected. If there are any issues we will contact you immediately.

-How Long Until I Get My Order?

We guarantee a 10 business day delivery from order placement. Rush service is available for an additional 25% of the item total which guarantees your order will be delivered within 5 business days. If that's not fast enough, we can deliver within 3 days for an additional shipping charge - you will need to contact customer service to set this up and get shipping quote. Please email us at answers@customteesnow.com or call 888-383-4876.

-Do You Ship To Multiple Addresses or Overseas?

We can ship to multiple addresses. However, we cannot offer free delivery because of the costs involved. We can ship overseas or to neighboring countries, but we cannot offer this service for free. Many times there are tariffs and duties that are required. Please contact us at answers@customteesnow.com or call 888-383-4876 to get a quote.

-What Is Your Return Policy?

If you are not satisfied in any way, please call us at 888-383-4876 or email us at answers@customteesnow.com within 10 days of receipt of goods and let us know the issue. We have a 100% money back guarantee, so we will either refund your payment or immediately correct the order to your complete satisfaction.

Design Related Questions

-How can I get help with my design?

Most design questions can be answered by our customer service department. Or, if you would like us to design for you, please email answers@customteesnow.com or call us M-F between 8:30am and 5:00pm est.

-I don’t have time to make my own design; can you do it for me?

Absolutely! We offer FREE design service and encourage our customers to take advantage of this. We have over 20 years’ experience and our design team will come up with options for you. We will take into consideration what items you are purchasing so that the design can be tailored to that product(s).

-What Formats Are Acceptable For Uploading An Image?

We accept artwork in the following formats: AI, EPS, GIF, JPG, BMP, PNG, PSD. Our file size limit is 5MB. For vectored formats (AI, EPS) please be sure to convert all fonts to paths. For image formats, a dpi of 200 or higher is recommended. If you have problems with your file upload, please use our contact form or email answers@customteesnow.com to send us the file and we will assist you with any issues or convert it to an accepted format – for free.

-How Large Can You Screen Print On A Shirt?

We can print 14" X 14". However the size of the shirt can be a factor as well. Our art department will use the most appropriate print size for each order. However, feel free to request a maximum imprint size on your order and we will do our best to accommodate you.

-Do You Print Individual Names or Numbers?

We do not print individual names or numbers.

-Will you use my design to print other shirts?

Absolutely not! Your design will be stored on our server for any future orders by you only.

-Will a design print size affect what shirts sizes I can order?

Possibly. A large design print might not fit onto a youth small shirt, fitted ladies shirt or tank, and conversely, the smaller print size required for a youth or ladies shirt might look too small for an adult XL shirt. Our design team will let you know any potential conflicts during the art approval process. The common solution is to print a smaller version of your design on the youth shirts. However, depending on the complexity of your design, there can be an additional cost involved. We will work with you to keep this to a minimum while getting your desired outcome.